This Privacy Policy governs the manner in which Global Adventure Challenges Ltd collects, uses, maintains and discloses information (Personal Data) collected from users (each, a “User”) of the www.trekfest.org.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Global Adventure Challenges Ltd.

What information do we collect about you?

We may collect personal identification information from you in a variety of ways, including, but not limited to:

•When you visit our site

•Place an order

•Subscribe to the newsletter

•Fill out a form

In connection with other activities, services, features or resources we make available on our Site, you may be asked for the following information, as appropriate:

•Name

•Email address

•Mailing address

•Phone number

•Credit card information

We will only collect personal identification information from you if you voluntarily submit such information to us. You can always refuse to supply personally identification information, but please be aware that this may prevent you from engaging in certain Site-related activities. When you register for a challenge with us you will be asked to supply Sensitive Personal Data concerning your health. This is requested in order to safeguard the wellbeing of all individuals taking part in our events and will be processed only with your explicit permission.

Non-personal identification information

We may collect non-personal identification information about you when you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and ISP (Internet Service Provider) being used, and other similar information. For further information on this, please read the Cookies section further on in this document.

How do we use the information we have collected about you?

Global Adventure Challenges Ltd may collect and use personal information for the following purposes:

•To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

•To process payments

We may use the information you provide about yourself when placing an order only to provide service to that order.

We do not share this information with outside parties except to the extent necessary to provide the service.

•To personalise user experience

We may use information in the aggregate to understand how our website users as a group use the services and resources provided on our Site.

•To improve our Site

We may use feedback you provide to improve our products and services.

•To run a promotion, contest, survey or other Site feature

To send website users information they agreed to receive about topics we think will be of interest to them.

•To send periodic emails

We may use the email address supplied to send you information and updates pertaining to your order or booking. It may also be used to respond to your enquiries, questions, and/or other requests.

We would also like to send you information about our challenges and services through our email newsletters. If you have previously consented to receive marketing information from us, you have the right to stop us contacting you for marketing purposes at any time. To do this, please click the ‘Unsubscribe’ link at the bottom of any of our newsletters, or contact us by email at enquiries@globaladventurechallenges.com with ‘Unsubscribe’ in the subject line, and provide the email address you would like us to unsubscribe in the body.

If you have previously consented, we may also send you text messages occasionally to keep you updated with special offers. You have the right to opt out of this at any time using the opt-out link included in the message or by emailing enquiries@globaladventurechallenges.com and providing the contact number you would like to unsubscribe.

How we use cookies on our website

Cookies are text files placed on your computer that collect standard internet log information and visitor behaviour information. We use cookies on our website to analyse our traffic, to provide social media features and to personalise content and ads.

You can set up your browser not to accept cookies, and the following links will show you how to remove existing cookies from your browser. However, this may mean that some of our website features will not function as a result. For further information and to update your preferences, visit http://www.youronlinechoices.com/uk/.

For directions on how to clear your browser cookies in Google Chrome, please visit: https://support.google.com/accounts/answer/32050?hl=en&ref_topic=7189049

For directions on how to clear your browser cookies in Safari, please visit: https://support.apple.com/en-gb/HT201265 for mobile devices or https://support.apple.com/kb/ph21411?locale=en_US for desktop.

For directions on how to clear your browser cookies in Microsoft Internet Explorer, please visit: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

For directions on how to clear your browser cookies in Mozilla Firefox, please visit: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

In addition to strictly necessary cookies which are essential in order for the website to function, we use the following types of cookie on our website:

•Marketing & Advertising Cookies

– Performance Cookies

These cookies collect information on the way people use our website. They allow us to count the number of visitors and to see how they move around the site when they are using it. This helps us to improve the way our website works. We use Google Analytics to collect website usage statistics without personally identifying individual visitors to Google. To find out more about how Google processes website data, please visit: https://www.google.com/intl/en/policies/privacy/partners/

– Targeting and Advertising Cookies

These cookies allow us to deliver adverts that are more tailored to your interests based on the pages you visit. They can limit the amount of times you will see an ad, and help us to measure the performance of our ad campaigns.

We use Google AdWords remarketing to advertise on third party websites to previous visitors to our site – this could be in the form of an advert on the Google search results page or adverts on a site on the Google Display Network, and does not collect any personally identifiable information. You can opt out of this use of cookies at any time by visiting http://www.google.com/settings/ads. To find out more about how Google processes website data, please visit: https://www.google.com/intl/en/policies/privacy/partners/

We use the Facebook Pixel for conversion tracking and remarketing, and to help us analyse the performance of our advertising campaigns. You can find out more about the Facebook Pixel by visiting:
https://www.facebook.com/policies/cookies/

– Additional Third-Party cookies

In addition to the cookies above we use AddThis to enable visitors to share our web content through social media platforms. This cookie does not contain any personally identifiable information. To learn more about how AddThis collects and uses information for online advertising, please visit http://www.addthis.com/privacy/privacy-policy.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have consented to this.

Accessing your personal information

Global Adventure Challenges Ltd will not retain your data any longer than is necessary to fulfil the purpose for which it was collected. Our Data Protection Policy sets out our commitment to protecting your Personal Data – you can access this here. In accordance with the Data Protection Act and the General Data Protection Regulation (EU 2016/679) (GDPR) you have the right to request access to your Personal Data held by us, and to request that this data is deleted. Our details can be found on the Contact Us page if you would like to request this.

Changes to this privacy policy

Global Adventure Challenges Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Global Adventure Challenges Ltd

www.globaladventurechallenges.com

Red Hill House, Hope Street, Chester, Cheshire, CH4 8BU

01244 676 454

enquiries@globaladventurechallenges.com

This document was last updated on May 24, 2018

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